FREQUENTLY ASKED QUESTIONS

We accept Visa, American Express, MasterCard, and PayPal for online purchases. The total dollar amount of your order is allocated at the time your card is approved. If your credit card is declined for any reason, your order will be automatically canceled. If you would like to make a purchase on payments you can sign up for PayPal Credit at checkout.

Art of Skin Care employs sophisticated encryption to protect the security of your credit card information. Every page that requires personal and credit card information uses Secure Socket Layer (SSL) encryption, designed to render information unreadable should anyone try to intercept it. This special digital certificate encrypts credit card numbers and confirms that we are a secure & authorized site.

If your credit card was declined you may still see a temporary hold on your account from Art of Skin Care. The charge will go away shortly, depending on your bank's policies. Your order will need to be placed again with another form of payment, or by correcting any possible errors in billing address and zip code, or funds availability.

Please contact us right away and our customer care team will take care of you. You can contact us via live chat, by email hello@artofskincare.com. If your package was damaged during shipment (visible damage to the box), take pictures immediately.

You can cancel your order for a refund to your card or store credit, if you do so before your order ships. We do have very fast shipping, so if you get to us too late you will have to go through our returns process.

It is incredibly difficult for us to make edits to your order once it has been placed, and in many instances, it is not possible at all. The best policy is to double-check all orders before checking out. We are happy to combine multiple orders whenever possible, simply reach out to us on live chat or at hello@artofskincare.com.

We really pride ourselves on quick shipping and most orders are shipped within 24 business hours.

Most of our orders ship through the United States Postal Service. If you prefer, you may select a FedEx shipping option at checkout. If you select free shipping your order will usually be shipped with USPS. Due to COVID19 expect delays of 2-4 business days for shipments in the US and 5-10 business days for shipments to Canada.

• USPS First Class orders $39+ FREE: 4-10 business days 
• USPS Priority Shipping is available for $12: 3-5 business days 
• Fed Ex Ground is available for $10: 1 to 6 Business Days 
• Fed Ex Express is available for $20: 2 to 3 day  - No Saturday delivery. If you order on a Friday, Saturday or Sunday, the order will ship on Monday. Orders placed Monday thru Thursday after 12 PM PST will ship the next day.
• Fed Ex Standard Overnight is available for $45 - No Saturday delivery. If you order on a Friday, Saturday or Sunday, the order will ship on Monday. Orders placed Monday thru Thursday after 12 PM PST will ship the next day.
• All orders to Canada ship via USPS International Mail and take an estimated 10-14 business days. Shipping cost ranges from $40 to $60. The customer is responsible for all duty fees. DUE TO COVID19 Expect Delays of 5 to 10 days

We ship to the USA and Canada. Some of our international clients have used the following third-party shippers, but please keep in mind that we do not guarantee delivery through these methods. We also don’t recommend ordering liquid products through third party shippers (like toners) because we have had clients experience difficulty getting them delivered.
https://www.myus.com/
https://www.reship.com/

Absolutely! Our Customer Care team can help you place an order over the phone Monday-Friday 8:30 am – 4:30 pm PST. Please note however that we cannot redeem loyalty rewards for you over the phone. If you wish to cash in rewards points you will need to place your order at Artofskincare.com. Our Customer Care team can walk you through the process if you are unsure!

First, check-in with your neighbors or around your front door. You would be surprised how many packages are found hiding in a bush! Next, try contacting your local post office. Many times, your package will be sitting on a shelf there waiting for you and the postal worker forgot to leave a note. If you purchased Route Insurance you can file a claim, though they also have a short waiting period after the declared delivery to make sure it doesn't turn up a day or two late.

Option 1: Download the Route app (even if you opted out of insurance) and watch your package ship in real time!

• Option 2:
• Sign up for text alerts
• 1. Sign In to your Art of Skin Care account
• 2. Click on Account
• 3. Click on the order number that you would like
• to track
• 4. Follow the link to request text message
• updates

Route is pretty cool! It tracks your package for you in real-time (as well as all your online purchases!) and offers painless insurance claims if the package is lost, stolen, or damaged. We highly recommend it to all of our clients to cover shipping irregularities due to COVID-19. Route is automatically selected during the checkout process and costs around 2.5% of your purchase total. If you want to opt out, simply deselect the Route box in the shipping information section of checkout. Please keep in mind that if you decline coverage, you are assuming the risk of loss yourself. If you would like to find out more you can visit Route.com or download the app.

We are not responsible for lost or stolen packages, or packages damaged by the postal service. We do offer Route Insurance during the checkout process and Route has wonderful coverage! They will reorder your products and have them shipped directly to you. If you decline Route coverage you assume the risk of loss, theft, or damage yourself.

You can cancel your order for a refund to your card or store credit, if you do so before your order ships. We do have very fast shipping, so if you get to us too late you will have to go through our returns process.

We hope that you love everything that you order, but if you are unhappy with any of the products that you receive, you may send them back within 30 days for store credit. Products must be less than 50% consumed. Shipping fees are nonrefundable. The following products are non-refundable: all makeup, cosmetic brushes, sample sets, gift certificates, and all tools and handheld devices except for the My Skin Buddy.

• 1. Log into your Artofskincare.com account at Artofskincare.com/login.php
• 2. Click on Account in the top right-hand corner of the website and then navigate to Orders
• 3. Select the order that contains the products you wish to return
• 4. Click Return Items
• 5. Fill out the necessary form fields. Please use the comments section to tell us about why you are returning your product.
• 6. When your return is authorized you will receive an email with the next steps to finish your return.

If you check out as a guest and do not have an account or do not see your order on your account, please reach out to us on live chat by clicking the question mark on the bottom left hand corner of the website, or by emailing hello@artofskincare.com.

We accept returns of used products as long as they are less than 50% consumed and returned within 60 days of purchase.

While we will give you a store credit for your returned product, unused or gently used, we are unable to refund shipping costs.

We do not accept returns on tools or devices except the My Skin Buddy.

Reach out to our customer care team if you experience problems with any of our tools. Each of our tools is protected under a warranty by the manufacturer as follows:

• My Skin Buddy has a lifetime guarantee and can be replaced or returned at any time.
• Time Master Pro is covered by a 1 year warranty. Reach out to our customer care team if you experience any problems.
• DermaRed/DermaBlue and Skin Perfecter all have a 1 year warranty. This can be activated by filling out the warranty card that comes with the product.
• Anma has a 1 year warranty on breakage or defect.
• Clareblend Mini comes with a 6 month warranty and the warranty card must be filled out here: https://clareblend.info/miniwarranty-registration/.

If you receive merchandise that is damaged or if an error occurs on your order, please report the damage or error to us within 24 hours. We will make it right! Keep all shipping and packaging materials. If the package was damaged in transit we may need to call the shipping company for a visual inspection. We can then issue you a credit for any confirmed damage or send you a replacement.

We very rarely have discount codes. We do offer a wonderful rewards program and often offer events where you can earn double or even triple points! We do have a 5% off coupon for joining our newsletter, and the newsletter is the best way to learn about future discounts and rewards events. Join the newsletter at artofskincare.com/newsletter.

You are automatically enrolled as soon as you create an Art of Skin Care account! You can do that here: https://www.artofskincare.com/login.php

You earn 1 point for every dollar spent. Learn more at Artofskincare.com/rewards.

Our rewards program tracks your points through your e-mail address. As long as you always use the same e-mail your points will continue to be tracked, even if you forgot to log in.

Make sure you are logged into your Art of Skin Care account. Once logged in go to Artofskincare.com/rewards and click “redeem” under the rewards you would like to receive.

Yes, if you save up 1,000 points you may redeem them for a $25 discount.

Unfortunately we are unable to apply discounts or redeem rewards once your order has been placed.

No, you will need to use a computer or mobile device to log into Artofskincare.com and place the order yourself. Phone orders accrue points, but we are unable to redeem them for you.

Nope! The points you accrue are yours forever -- they don't expire!

Once logged in, you can check your tier on the Rewards page.

Reach out to us on live chat or at hello@artofskincare.com and we will get you all set up!

No problem! Click "Forgot Password?" to reset your password. From there, you'll need to verify your email address and we'll lead you through the process to get you back into your account. If you're having any further issues, please contact us and we'll get you sorted!

To redeem your free birthday gift in your birthday month, be sure to first update your profile! Then when your birthday month comes around (Happy Birthday!), you'll receive your point bonus automatically! Because you will receive your bonus on the first day of your Birthday month, you must enter your birthday before your birthday month.

Yes! You can purchase them here: https://www.artofskincare.com/giftcertificates.p hp

No, your gift certificate will never expire.

In your shopping cart there is an area to enter your gift certificate. If you forget and proceed to check out, you can still add it by clicking on” gift certificate” on the right-hand side in “order summary”.

Yes, we send out a sample with every order. Orders over $150 receive 2 samples! You may select whether you want acne safe or healthy aging samples. If you want a specific sample feel free to enter a request in the comments section during checkout. If we have the sample you want, we will send it!

No, unfortunately we do not send out samples without an order.

When you sign up for a consultation, you are paired with a licensed esthetician and essentially gain an “esti in your pocket”! You will send photographs of your skin to your esti and talk to her about all of your skin care concerns. She will advise you on products while working within your budget and taking into consideration all your skin’s individual needs. You will receive a personalized protocol as well as tips for your diet and lifestyle to keep your skin healthy. Acne consultations also come with bi-weekly coaching and support for 16 weeks after your initial consultation.

Not usually, most correspondence for consultations is done via e-mail. Of course, if you need to call the studio with questions about your orders, you are always welcome to do so at 916-249-2121 or reach out on live chat.