1. Orders & Shipping

What types of payment do you accept?

We accept Visa, American Express, MasterCard, and Discover for online purchases. We are temporarily not offering PayPal. The total dollar amount of your order is allocated at the time your card is approved. If your credit card is declined for any reason, your order will be automatically canceled. If you would like to make a purchase on payments you can sign up for Affirm at checkout.

What steps do you take to ensure credit card safety?

Art of Skin Care employs sophisticated encryption to protect the security of your credit card information. Every page that requires personal and credit card information uses Secure Socket Layer (SSL) encryption, designed to render information unreadable should anyone try to intercept it. This special digital certificate encrypts credit card numbers and confirms that we are a secure & authorized site.

My credit card was declined, but I still see a charge on my account from Art of Skin Care. Did my order go through?

If your credit card was declined you may still see a temporary hold on your account from Art of Skin Care. The charge will go away shortly, depending on your bank's policies. Your order will need to be placed again with another form of payment, or by correcting any possible errors in billing address and zip code, or funds availability.

What if I receive the wrong item, something was missing from my order, or a product arrived broken or damaged?

Please contact us right away and our customer care team will take care of you. You can contact us via live chat, by email hello@artofskincare.com. Do not throw away your box, packaging, or leaking bottles. Pictures are often required for resolution.

What if I need to cancel an order?

You can cancel your order for a refund to your card or store credit, if you do so before your order ships. We do have very fast shipping, so if you get to us too late you will have to go through our returns process.

Can I make changes to my order after it has been placed?

We cannot make changes to an order once it is placed. The best policy is to double-check all orders before checking out. We also cannot guarantee combining separate orders into one shipment due to our fast ship times.

When will my order ship?

We really pride ourselves on quick shipping and most orders are shipped within 24 business hours. FedEx Overnight orders must be placed before 12:00pm PST to ship out the same day.

Do you offer free shipping?

Yes, on orders $99 and above! Autoshipments costing $59 or more also ship free.

Which shipping company do you use?

Most of our orders ship UPS. If your address is not compatible with UPS, your order will be shipped via US Postal Service. Due to COVID19 expect delays of 2-7 business days for shipments in the US.

  • Ground 4 to 10 business days is available for $8-10.
  • UPS 2nd Day Air is available starting at $14.
  • UPS Next Day Air is available starting at $24. No Saturday delivery. If you order on a Friday, Saturday, or Sunday, the order will ship on Monday. Orders placed Monday thru Thursday afternoon PST will ship the next day.

Do you ship internationally?

We ship to the USA only. Some of our international clients have used the following third-party shippers, but please keep in mind that we do not guarantee delivery through these methods. We also don’t recommend ordering liquid products through third party shippers (like toners) because we have had clients experience difficulty getting them delivered.
https://www.myus.com/
https://www.reship.com/

Can I place an order over the phone?

Absolutely! Our Customer Care team can help you place an order over the phone Monday-Friday 8:30 am – 4:30 pm PST. Please note however that we cannot redeem loyalty rewards for you over the phone. If you wish to cash in rewards points you will need to place your order at Artofskincare.com. Our Customer Care team can walk you through the process if you are unsure!

I received a notification that my order was delivered but I don’t see it at my house.

First, check-in with your neighbors or around your front door. You would be surprised how many packages are found hiding in a bush! Next, try contacting your local post office. Many times, your package will be sitting on a shelf there waiting for you and the postal worker forgot to leave a note.

What if my package gets lost in the mail or stolen from my doorstep?

If your package has not arrived in the allotted shipping time for the method chosen, please contact us via Live Chat or at Hello@artofskincare.com and we will help you.

2. Returns And Exchanges

Can I cancel my order?

You can cancel your order for a refund to your card, if you do so before your order ships. We do have very fast shipping, so if you get to us too late you will have to go through our returns process.

What is your Return Policy?

We hope that you love everything that you order, but if you are unhappy with any of the products that you receive, you may return them within 30 days for a refund for item value. Products must be less than 50% consumed. Shipping fees are nonrefundable.

Refunds will be issued as a refund to the original form of payment only and may take 5-10 business days to post, depending on your bank's policies.

The following products are non-refundable: sample sets, gift certificates, gifts purchased with rewards points, the Anma, Le Mieux Skin Perfecter, Le Mieux DermaRed, Le Mieux DermaBlue, Le Mieux, Ionized Oxygen Infuser, Time Master Pro, ClareBlend Microcurrent Mini, Millbody Ceramic Gua Sha tools, Facial Toning Boot Camp System, and MTS Microneedle Roller.

3. Autoship

Are there any bonus perks to using Autoship?

Absolutely! Aside from the convenience factor, we offer free shipping on all Autoship orders of $59 or more.

Can I add/remove products from an Autoship order?

Yup! Simply navigate to "My Autoships" under your account and find the Autoship you wish to edit. From there you can add or remove products to your heart's content.

How can I pause an Autoship?

Great question. To pause an Autoship order, just navigate to "My Autoships" and find the Autoship you wish to pause. Click "Manage This Autoship" on the right side of that particular one. Now there will be a large button that says "PAUSE AUTOSHIP" on the right side of the page. Just click it and you're all set! If at anytime you wish to resume your Autoship, simply come back to this page and click the "RESUME AUTOSHIP" button where pause was before. That's all!

How Do I Change Shipping Method on an Autoship?

For now, you'll need to reach out to customer service and we can change the method for you. Longterm, we will be adding an area for you to swap shipping methods. By default, the shipping method you chose during initial checkout will be the defult shipping method for your autoship. If you are uncertain which shipping method you chose, please feel free to reach out to us and we'll help you out!

4. Product Filtration

That product filtration is quite in-depth! How does it it work?

Thank you! In short, every product has data values assigned to it that allow our website to organize and present them to you. We're particularly proud of the ingredient filtration system which allows for both positive and negative filtration at the same time. So, for example, you could look for a cleanser that contains Salicylic Acid, but does not have any Cinnamon! There's a little more under-the-hood technical wizardry, but at heart it's simple: technical skincare knowledge transformed into data.

That's neat. But why?

Simple; we're always looking for ways to make it easier for you to find skincare products that deliver results. Precise and advanced filtration allows you to make informed decisions. And of course, our customer service team is still here for you in live chat if you have any questions!

I noticed something that showed up incorrectly when filtering. What's up with that?

Oops! In most cases, that's a mistake or a typo on our end. We're only human after all. If you have the time, feel free to reach out to customer service and we'll fix it. In some fringe cases, it might be a bug. In that case, notifying us is a huge help so we can squash it as soon as possible.

5. Discounts & Rewards

Do you have any discount codes?

We very rarely have discount codes. We do offer a wonderful rewards program and often offer events where you can earn double or even triple points! We do have a 10% off coupon for joining our newsletter, however this discount does not apply to Brands Sorella Apothecary, Dr. esthé, TOV, MiTAMA, Time Master Pro, and My Skin Buddy.The newsletter is the best way to learn about future discounts and rewards events. Join the newsletter at artofskincare.com/newsletter.

How do I sign up for Art of Skin Care Rewards?

You are automatically enrolled as soon as you create an Art of Skin Care account! You can do that here: https://www.artofskincare.com/login.php

6. Gift Certificates

Do you have gift certificates?

Yes! You can purchase them on our Gift Certificate page!

Do gift certificates expire?

No, your gift certificate will never expire.

How do I use my gift certificate?

In your shopping cart there is an area to enter your gift certificate. If you forget and proceed to check out, you can still add it by clicking on” gift certificate” on the right-hand side in “order summary”.

7. Samples

Do you offer samples with orders?

Yes, we send out a sample with every order. Orders over $150 receive 2 samples! You may select whether you want acne safe or regular samples. If you want a specific sample feel free to enter a request in the comments section during checkout. If we have the sample you want, we will send it!

Do you send out samples alone?

No, unfortunately we do not send out samples without an order.

8. Consultations

How much help do I receive in a consultation?

When you sign up for a consultation, you are paired with a licensed esthetician and essentially gain an “esti in your pocket”! You will send photographs of your skin to your esti and talk to them about all of your skin care concerns. They will advise you on products while working within your budget and taking into consideration all your skin’s individual needs. You will receive a personalized protocol as well as tips for your diet and lifestyle to keep your skin healthy. Acne coaching comes with bi-weekly coaching and support for 12 weeks after your initial consultation.

Do I get phone calls or live chats with my esthetician?

Not usually, most correspondence for consultations is done via e-mail. Of course, if you need to call the studio with questions about your orders, you are always welcome to do so at 916-249-2121 or reach out on live chat.