Submit A Return
First of all, if you're checking out our return policy, chances are you've made a purchase with us. Thank you!
We hope that you love everything that you order, but if you are unhappy with any of the products that you receive, you may send them back within 30 days for a refund to your original form of payment. Please note, shipping costs are non-refundable and if you utilize our return shipping label, the cost of the label will be deducted from your refund amount.
If you receive free shipping on an order and return the entire order, the cost of the original shipping fee will also be deducted from your refund.
Refunds will be made to the original form of payment or as a gift certificate. Refunds issued as a refund to the original form may take 5-10 business days to post, depending on your bank's policies. If you choose store credit as your refund method you will receive a gift certificate for that amount in your email once the return is processed. To make sure it doesn't go to your spam folder make sure you have added "firstname.lastname@example.org" to your safe senders list.
Products must be less than 50% consumed. Products purchased with rewards points are not eligible for returns.
Shipping fees are nonrefundable and shipping label costs are deducted from your refund total if you utilize an Art of Skin Care return label.
Tools and devices are subject to unique return policies. To view our full returns policy and FAQ please click here: https://www.artofskincare.com/frequently-asked-questions/#returns-exchanges
The following products are non-refundable: sample sets, gift certificates, gifts purchased with rewards points, the Anma, Le Mieux Skin Perfecter, Le Mieux DermaRed, Le Mieux DermaBlue, Le Mieux Ionized Oxygen Infuser, Time Master Pro, ClareBlend Microcurrent Mini, Millbody Ceramic Gua Sha tools, Facial Toning Boot Camp System, MiTama, MTS Microneedle Roller, SEEN Liters, My Skin Buddy devices, and all LightStim devices.
Please note: Sample quantity must be marked as 0 for your return. Samples are nonreturnable, please use them and enjoy!