SHIPPING & RETURNS

I'm about to place an order, How long will it take to get my purchase? 
I ship USPS on all of our orders.  Standard shipping takes 5 to 7 business days from 12 noon PST on the date your order is entered into our system.  Please note that order processing takes place from Monday through Friday. In-stock orders are shipped within 24 hours.

Shipping Methods

US orders over $40 qualify for FREE USPS First Class. 

Additional shipping options available:

US

4-10 day USPS First Class is available for $5

3-5 day USPS Priority Shipping is available for $10

3-5 day USPS Priority Shipping with an ice pack is available for $14 

2 day Fed Ex is available for $24

1 day Fed Ex Standard Overnight is available for $50

Canada

Orders are shipped Priority Mail International at a flat of $30 or $50 per order.  We no longer ship via Fed Ex to Canada, because of high duty fees.  

Back orders

Despite my resolve to keep all my amazing products in stock, sometimes creams and serums fly off the shelves.  I apologize in advance for any inconvenience this may cause you.  If any of your products are back ordered, I will e-mail you with an estimated time of shipping, and let you decide if you want to wait for delivery.  I will make every effort to ship your merchandise as soon as I have it in stock.

Do you ship to countries outside the USA and Canada? 
Not at this time. 

What is your return policy?

I hope that you love everything that you order from Art of Skin Care. There are no refunds but you can return any unopened product within 30 days for an online credit.  This credit can used on a future purchase. Returned items do incur a $5, processing fee, per item.

Send your return, insured and prepaid through UPS, FedEx or USPS.  Include your packing slip or invoice and the reason for your return.  Shipping fees are nonrefundable on returns.

If you receive merchandise that is damaged or if an error occurs on your order, you must report the damage or error to us within 24 hours. Keep all shipping and packaging materials because I may have to call the shipping company for a visual inspection. I can then issue you a credit for the amount of any confirmed damage or send you a replacement.

Send all returns to:

Art of Skin Care
1135 Pine Street Suite 107
Redding, CA  96001
 
Credit Card Safety: 
Art of Skin Care employs sophisticated encryption to protect the security of your credit card information.  Every page that requires personal and credit card information uses Secure  Socket Layer (SSL) encryption, designed to render information unreadable should anyone try to intercept it.  This special digital certificate encrypts credit card numbers and confirms that we are a secure & authorized site.

Credit Card Use: 
I accept Visa, American Express, MasterCard, and PayPal for online purchases.  The total dollar amount of your order is allocated at the time your card is approved.  If your credit card is declined for any reason, your order will be automatically cancelled.

Have a shipping question or need to make a return?  Use the form below to reach our Customer Happiness Department.